FAQ

Our AMjewelleryUK pieces come in a gift box, perfect for gifting to someone special. If you wish to send an item as a gift, you can include a brief gift note and we will write it by hand on a lovely greeting card and include it in the package for no additional charge. Alternatively, you can purchase our gift wrapping option for £4.00 for an added touch of elegance.

We understand that receiving your order in a timely manner is important to you, and we're here to provide you with the estimated delivery times after your order has been shipped: UK: 2-5 business days Germany: 3-7 business days European Union: 3-7 business days Europe: 3-10 business days USA: 3-14 business days Australia, Canada, Japan, New Zealand, USA: 4-12 business days Please note that these are estimated delivery times, and actual delivery may vary depending on your location and any unforeseen circumstances such as customs delays or adverse weather conditions. Our team is committed to keeping you informed throughout the delivery process, and you will receive a tracking number once your order has been dispatched.

We anticipate that UK orders will be delivered within 5 business days from the dispatch date. If you are ordering from Europe or any other location worldwide, you can track your order with Royal Mail's Track and Trace service using the provided tracking number. If you have any queries or concerns regarding your order's delivery, please do not hesitate to contact our customer care team, providing your order number and delivery address.

Once an order is placed, an email confirmation is sent immediately. It is important to check your junk or spam inbox, as the email may accidentally end up in those folders. If you cannot locate the email in those folders, please visit our Contact Us page and get in touch with our exceptional customer care team. Provide your delivery address, and they will assist you in locating your order.

We put great care into creating all our beautiful items, but we acknowledge that human error may occur from time to time. If you happen to notice an error in your order, please do not hesitate to get in touch. Simply provide us with an image of the error, as well as order number, and we will work with you to resolve the issue.

If you have any issues with your order, feel free to contact us through our email: amjewelleryuk@gmail.com and our customer service team will be happy to assist you. When sending a message, please include the following information: Order number Relevant pictures, if applicable Description of the problem Our team will respond as soon as possible and work to find the best resolution for your issue. We will also check to see if the problem is related to any mistakes made on our end, such as printing errors, input errors, or incorrect items shipped. If the mistake is on our part, we will offer a free solution to resolve the issue.

On the rare occasion that you are unhappy with your purchase, we offer a full refund on any products that have not been personalised. All personalised items are ineligible for return or refund. Earrings are non-returnable due to health and safety reasons.

On occasion, I receive returned parcels from customers due to an incorrect address provided. Please note that I am unable to offer a refund in the event that a package is returned for the following reasons: The address provided by you was incorrect. The package is unclaimed after delivery attempt. To avoid this, please ensure that the shipping address you provide at the time of checkout is accurate. Your order will be shipped to the address listed on your ETSY account. If your package is returned to me due to an incorrect address, I am happy to offer a reshipping service. However, please note that the customer is responsible for covering the delivery expenses. In such a case, I will contact you to confirm the correct shipping address, and the cost of reshipping the package will be applicable before it is sent again.